Privacy Policy
Last updated: January 2025
Introduction
At Rasoiyaa Food ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rasoiyaafood.com or use our services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and profile information
- Payment Information: Credit card details, billing address, and payment history
- Order Information: Purchase history, product preferences, and delivery instructions
- Communication Data: Messages, feedback, and support requests
Automatically Collected Information
We may automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
How We Use Your Information
We use the collected information for various purposes, including:
Service Provision
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Manage your account and preferences
Business Operations
- Improve our products and services
- Conduct market research and analytics
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing and Communications
- Send promotional emails and newsletters (with your consent)
- Provide personalized product recommendations
- Notify you about special offers and new products
- Conduct surveys and gather feedback
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Razorpay, Stripe)
- Email services (SendGrid)
- Shipping and delivery
- Website analytics and hosting
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the rights and safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted storage of sensitive information
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and updates
- Payment Security: PCI DSS compliant payment processing
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Verify the accuracy of your information
Correction and Deletion
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
Marketing Communications
- Opt-out of marketing emails using unsubscribe links
- Update your communication preferences
- Request removal from marketing lists
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.
Types of Cookies
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: