Terms & Conditions

1. Acceptance of Terms

Welcome to Rasoiyaa Food. These Terms and Conditions ("Terms") govern your use of our website rasoiyaafood.com and our services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Definitions

For the purposes of these Terms:

• "Company," "we," "us," or "our" refers to Rasoiyaa Food
• "User," "you," or "your" refers to any individual accessing or using our website
• "Website" refers to rasoiyaafood.com and all related pages
• "Services" refers to all products, services, and features offered by Rasoiyaa Food
• "Products" refers to Indian snacks and food items sold through our website
• "Order" refers to a purchase made through our website

3. Use of Service

Our website and services are intended for personal, non-commercial use. You may use our services to:

• Browse and view our product catalog
• Create an account and manage your profile
• Place orders for products
• Access customer support
• Receive updates and promotional materials (with consent)

Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you are of legal age to form a binding contract.

4. User Accounts

To access certain features of our website, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Security

We use OTP (One-Time Password) authentication for account security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. Orders & Payments

Order Process

When you place an order:

• You make an offer to purchase products at the prices listed
• We reserve the right to accept or decline your order
• Order confirmation will be sent to your registered email
• We may require additional verification for certain orders

Pricing and Payment

• All prices are listed in Indian Rupees (₹) and include applicable taxes
• We accept payments through Razorpay (credit/debit cards, UPI, net banking, wallets)
• Payment must be completed before order processing
• We do not accept Cash on Delivery (COD)
• All transactions are processed securely with SSL encryption

Order Modifications

Once an order is placed, modifications may not be possible. Contact our customer support immediately if you need to make changes.

6. Shipping & Delivery

Shipping Policy

• We ship to addresses within India only
• Standard shipping cost is ₹50 (free shipping on orders above ₹500)
• Delivery timeframes are estimates and not guaranteed
• We are not responsible for delays due to weather, holidays, or carrier issues

Delivery Terms

• Products are delivered to the address specified in your order
• Someone must be available to receive the delivery
• If delivery is unsuccessful, we will attempt redelivery
• Additional delivery charges may apply for remote locations

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for any loss or damage during transit.

7. Returns & Refunds

Return Policy

Due to the nature of food products, we have a limited return policy:

• Returns are only accepted for damaged or defective products
• Returns must be requested within 24 hours of delivery
• Products must be in original packaging and unused
• Return shipping costs are borne by the customer

Refund Process

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Processing fees may be deducted from refunds
• We reserve the right to refuse refunds for abuse of policy

Quality Issues

If you receive products that are damaged, expired, or not as described, please contact us immediately with photos for resolution.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Rasoiyaa Food and is protected by copyright and trademark laws.

Permitted Use

You may:

• View and download content for personal, non-commercial use
• Share links to our website on social media
• Print pages for personal reference

Prohibited Use

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Use our content for commercial purposes

9. Prohibited Uses

You agree not to use our website or services for any unlawful purpose or in any way that could damage, disable, or impair our website. Prohibited activities include:

• Violating any applicable laws or regulations
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our website
• Creating fake accounts or providing false information
• Reselling or redistributing our products without permission
• Engaging in fraudulent or deceptive practices

10. Disclaimers

Product Information

While we strive to provide accurate product information, we make no warranties about:

• The accuracy of product descriptions or images
• The availability of products
• The suitability of products for your specific needs
• Nutritional information or allergen warnings

Website Availability

We do not guarantee that our website will be available at all times. We may experience downtime for maintenance, updates, or technical issues.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites.

11. Limitation of Liability

To the maximum extent permitted by law, Rasoiyaa Food shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Damages resulting from use or inability to use our services
• Damages resulting from unauthorized access to your account
• Damages resulting from third-party conduct

Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Satna, Madhya Pradesh, India.

Dispute Resolution

Before pursuing legal action, we encourage you to contact us directly to resolve any disputes. We are committed to working with customers to find mutually acceptable solutions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify users via email or website notice
• Post the updated Terms on our website

Your continued use of our services after any changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST