Refund & Cancellation Policy

Policy Overview

At Rasoiyaa Food, we are committed to providing you with high-quality Indian snacks and excellent customer service. This Refund & Cancellation Policy outlines our procedures for order cancellations, returns, and refunds.

Our Commitment

• Fresh, high-quality products delivered to your doorstep
• Fair and transparent refund and cancellation policies
• Quick resolution of quality issues
• Responsive customer support

Order Cancellation

Pre-Shipment Cancellation

You may cancel your order before it is shipped:

• Within 1 hour: Full refund with no questions asked
• 1-24 hours: Cancellation subject to order status
• After 24 hours: Order may already be in processing

How to Cancel

To cancel your order:

1. Contact us immediately at rasoiyaafood@gmail.com
2. Call us at +91 8085654059
3. Provide your order number and reason for cancellation
4. We will confirm cancellation and process refund

Cancellation Fees

• No cancellation fee for orders cancelled within 1 hour
• Processing fee of ₹25 for orders cancelled after 1 hour
• No refund for orders already shipped

Return Eligibility

Due to the nature of food products, returns are limited to specific circumstances:

Eligible for Return

• Damaged Products: Items damaged during shipping
• Defective Products: Products with manufacturing defects
• Wrong Items: Items different from what was ordered
• Expired Products: Items past their expiration date
• Quality Issues: Products not meeting quality standards

Return Conditions

• Return request must be made within 24 hours of delivery
• Products must be in original packaging
• Products must be unopened and unused
• Photographic evidence may be required
• Return shipping costs are borne by the customer

Return Process

Step 1: Contact Us

Immediately contact our customer support:

• Email: rasoiyaafood@gmail.com
• Phone: +91 8085654059
• WhatsApp: +91 8085654059

Step 2: Provide Information

Please provide the following information:

• Order number
• Product name and quantity
• Reason for return
• Photographs of the issue (if applicable)
• Preferred resolution (refund or replacement)

Step 3: Return Authorization

We will review your request and provide:

• Return authorization number
• Return shipping address
• Return instructions
• Expected timeline for resolution

Step 4: Ship Return

Package the items securely and ship to the provided address:

• Use original packaging when possible
• Include return authorization number
• Use trackable shipping method
• Keep shipping receipt for reference

Refund Process

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to original card (5-7 business days)
• UPI: Refunded to UPI account (2-3 business days)
• Net Banking: Refunded to bank account (3-5 business days)
• Digital Wallets: Refunded to wallet account (1-2 business days)

Refund Amount

The refund amount will include:

• Full product price for eligible returns
• Original shipping charges (if applicable)
• Processing fees may be deducted for certain cases

Refund Timeline

• Return received: 1-2 business days
• Quality inspection: 1-2 business days
• Refund processing: 2-5 business days
• Total time: 5-10 business days

Quality Issues

We take product quality seriously and have specific procedures for quality-related issues:

Immediate Resolution

For quality issues, we offer immediate resolution:

• Instant refund for confirmed quality issues
• Free replacement if preferred
• Store credit for future purchases
• No return shipping required for quality issues

Quality Standards

Our products must meet these standards:

• Fresh and properly packaged
• Within expiration date
• Free from contamination
• Properly sealed containers
• Accurate product descriptions

Documentation Required

For quality issues, please provide:

• Clear photographs of the issue
• Product batch/lot number (if available)
• Purchase date and order number
• Description of the quality issue

Shipping Returns

Return Shipping

For eligible returns:

• Customer responsibility: Return shipping costs
• Recommended: Use trackable shipping method
• Insurance: Consider insuring return shipment
• Packaging: Use original packaging when possible

Return Address

Shipping Guidelines

• Package items securely to prevent damage
• Include return authorization number
• Use appropriate packaging materials
• Keep shipping receipt for tracking

Refund Timeline

Processing Steps

Total Timeline

5-10 business days from return request to refund completion

Non-Returnable Items

The following items cannot be returned:

Food Safety Items

• Opened or partially consumed products
• Products past their expiration date
• Products stored improperly by customer
• Customized or personalized items

Special Circumstances

• Products damaged by customer negligence
• Products returned after 24-hour window
• Products without original packaging
• Products purchased during special promotions

Contact Support

For any questions about returns, refunds, or cancellations, please contact us:

Business Hours

• Monday to Friday: 9:00 AM - 6:00 PM IST
• Saturday: 9:00 AM - 4:00 PM IST
• Sunday: Closed
• Holidays: May have reduced hours

Emergency Contact

For urgent quality issues or delivery problems, please call us immediately. We prioritize customer satisfaction and will work to resolve issues quickly.