Shipping & Delivery Policy

Policy Overview

At Rasoiyaa Food, we are committed to delivering your fresh Indian snacks safely and on time. This Shipping & Delivery Policy outlines our shipping procedures, delivery areas, charges, and timelines.

Our Commitment

• Fresh, high-quality products delivered safely
• Transparent shipping charges and delivery timelines
• Real-time order tracking
• Reliable delivery partners

Delivery Areas

Primary Delivery Areas

We currently deliver to the following areas:

• Madhya Pradesh: Satna and surrounding areas
• Delhi NCR: Delhi, Gurgaon, Noida, Ghaziabad
• Maharashtra: Mumbai, Pune, Nagpur
• Uttar Pradesh: Lucknow, Kanpur, Allahabad
• Rajasthan: Jaipur, Jodhpur, Udaipur

Service Expansion

We are continuously expanding our delivery network. If your area is not listed, please contact us for updates on service availability.

Shipping Charges

Standard Shipping Rates

Free Shipping Thresholds

• ₹500+ - Free delivery in Satna
• ₹800+ - Free delivery within Madhya Pradesh
• ₹1000+ - Free delivery in metro cities
• ₹1200+ - Free delivery in other cities

Additional Charges

• COD Charges: ₹30 extra for Cash on Delivery
• Express Delivery: Additional ₹50 for same-day delivery
• Remote Areas: Additional ₹50 for difficult-to-reach locations

Delivery Timeline

Standard Delivery

Delivery Timeframes

• Local Delivery (Satna): 2-4 hours
• Within State: 1-2 days
• Metro Cities: 2-3 days
• Other Cities: 3-5 days

Express Delivery

For urgent orders, we offer express delivery options:

• Same-day delivery: Available in Satna (additional ₹50)
• Next-day delivery: Available in major cities (additional ₹30)

Order Processing

Processing Steps

Every order goes through our quality control process:

1. Order Verification: Check order details and payment
2. Quality Check: Inspect products for freshness
3. Packaging: Secure packaging with temperature control
4. Labeling: Accurate labeling and documentation
5. Dispatch: Handover to delivery partner

Cut-off Times

• Same-day processing: Orders placed before 2 PM
• Next-day processing: Orders placed after 2 PM
• Weekend orders: Processed on Monday

Order Holds

Orders may be temporarily held for:

• Payment verification
• Address confirmation
• Product availability issues
• Quality control checks

Order Tracking

Tracking Information

Once your order is shipped, you'll receive:

• Tracking number: Via SMS and email
• Delivery updates: Real-time status updates
• Delivery partner: Information about carrier
• Expected delivery: Estimated delivery date

Tracking Methods

Delivery Partners

We partner with reliable delivery services:

• Delhivery: Primary delivery partner
• DTDC: Alternative delivery option
• Local Couriers: For local deliveries

Packaging & Safety

Packaging Standards

We use food-grade packaging materials:

• Temperature-controlled packaging: For perishable items
• Air-tight containers: To maintain freshness
• Shock-absorbent materials: To prevent damage
• Eco-friendly materials: Sustainable packaging

Food Safety Measures

• Hygiene-certified packaging facility
• Temperature monitoring during transit
• Freshness guarantee on all products
• Quality checks before dispatch

Environmental Responsibility

We are committed to sustainable packaging:

• Recyclable materials wherever possible
• Minimal plastic usage
• Biodegradable packaging options
• Reduced carbon footprint initiatives

Shipping Restrictions

Restricted Items

Due to food safety regulations, we cannot ship:

• Perishable items requiring refrigeration
• Liquid or semi-liquid food items
• Items requiring special temperature control
• Custom-made or personalized products

Address Restrictions

• PO Box addresses
• Military or restricted areas
• Remote locations without proper addressing
• International addresses (currently)

Weather-Related Delays

Shipping may be delayed due to:

• Heavy rainfall or flooding
• Snow or extreme weather conditions
• Natural disasters or calamities
• Government restrictions or lockdowns

International Shipping

Current Status

International shipping is currently not available. We are working on expanding our services globally.

Future Plans

• International shipping launch planned for Q2 2025
• Customs clearance and documentation
• International payment processing
• Global delivery partnerships

Contact Support

For any questions about shipping, delivery, or orders, please contact us:

Business Hours

• Monday to Friday: 9:00 AM - 6:00 PM IST
• Saturday: 9:00 AM - 4:00 PM IST
• Sunday: Closed
• Holidays: May have reduced hours

Emergency Contact

For urgent delivery issues or order problems, please call us immediately. We prioritize customer satisfaction and will work to resolve issues quickly.